Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

  • United States: 5–10 business days

Please note that shipping times may vary due to customs delays or peak seasons.

Shipping Fees

Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions on selected orders or regions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use it to track your package anytime.

Delays

We are not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Carrier issues

However, we will do our best to assist you if any issue arises.

Incorrect Address

Please make sure your shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered.
If you encounter any issues, please contact the shipping carrier directly.

Contact Us

If you have any questions, feel free to contact us at:support@yinbaoge.com.